Return & Cancellation Policy
Return Policy
At Vedalook, we do not accept returns for health and beauty products due to hygiene and safety reasons, except in cases of manufacturing defects or damage during transportation.
Mandatory Unboxing Video Requirement
To process a return request for a damaged or defective product, you must provide a clear unboxing video within 24 hours of receiving the product.
This video is mandatory to validate your claim.
📧 Email: vedalookofficial@gmail.com
Return Process Timeline
- Pickup arranged within 72 hours after request
- Inspection takes approximately 2 days
- Refund initiated within 2 days after inspection
- If self-shipped, delivery depends on courier service
- Refund timing depends on original payment method
How to Return a Product
If the return is due to our error (defective or damaged product):
- We will arrange a pickup at no cost
- Ensure the product is properly sealed before pickup
- Request pickup via email
📧 Email: vedalookofficial@gmail.com
Cancellation Policy
To cancel an order, contact our Customer Care team with your order number.
- Cancellation is processed within 24 hours after confirmation
- If the order is already dispatched, do not accept the delivery
- Inform customer care immediately in such cases
📧 Email: vedalookofficial@gmail.com
For prepaid orders, refunds will be processed as per our Refund Policy.
For any further queries, please reach out to our customer support team.