Refund & Return Policy

Last Updated: 18-02-2026

At Vedalook, we are committed to delivering high-quality skincare products. Your satisfaction is important to us, which is why we proudly offer a 3-Month (90 Days) Money Back Guarantee.

1. 90-Day Refund Policy

You may request a refund within 90 days from the date of delivery.

If you are not satisfied with your purchase, you can contact us to initiate a refund request, subject to the conditions below.

2. Eligibility for Refund

To qualify for a refund:

  • The request must be made within 90 days of delivery
  • The product must be unused and in original packaging (unless defective)
  • A valid order number or proof of purchase is required
  • Refund requests must be submitted via email
  • Opened skincare products are not eligible unless defective or damaged

3. Money Back Guarantee

Our 3-Month guarantee applies if:

  • The product is damaged or defective
  • The product does not perform as described under normal usage
  • There was an error in order fulfillment

Once approved, you will receive a full refund of the product price.

Note: Shipping charges are non-refundable unless the return is due to our error.

4. Non-Refundable Items

  • Opened or used skincare products (unless defective)
  • Gift cards
  • Promotional or free items
  • Final sale or clearance products

5. Refund Process

To request a refund:

  • Email us at vedalookofficial@gmail.com
  • Mention your order number
  • Provide reason for return
  • Attach clear photos (if product is damaged or defective)

Our support team will respond within 2–3 business days.

If a return is required, we will provide return instructions.

6. Refund Timeline

  • Refunds are processed within 5–7 business days after approval
  • The amount will be credited to your original payment method
  • It may take 5–14 business days for the amount to reflect

7. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping method.

8. Late or Missing Refunds

If you have not received your refund: